# FAQ
## Product - Related Questions
* **Q1: What materials are your plush toys made of?**
**A:** Our plush toys are made of high - quality materials. The outer fabric is soft, skin - friendly, and non - irritating, ensuring a comfortable touch for children. The filling is made of eco - friendly, non - toxic materials that meet strict safety standards to guarantee the health and safety of children during play.
* **Q2: Are your plush toys washable?**
**A:** Yes, our plush toys are washable. We recommend gentle hand washing with mild detergent and air - drying to maintain their shape and color. If machine washing is necessary, please use a gentle cycle and put the toy in a laundry bag to avoid damage.
* **Q3: Do you offer custom - made plush toys?**
**A:** Yes, we offer custom - made services. Whether you want to customize the color, size, or add unique patterns, we can meet your personalized needs. Please contact our customer service team to discuss your requirements in detail.
## Purchase - Related Questions
* **Q4: How can I place an order on your website?**
**A:** Ordering on our website is simple. First, browse our product catalog and add the desired items to your shopping cart. Then, click "Checkout," fill in your shipping address, payment method, and other relevant information. Finally, confirm your order, and we will process and ship it as soon as possible.
* **Q5: What payment methods do you accept?**
**A:** We support multiple payment methods, including credit cards, debit cards, PayPal, and other common online payment platforms, to provide you with convenient and secure payment options.
* **Q6: Do you offer shipping to other countries?**
**A:** Currently, we ship to many countries around the world. During the checkout process, you can enter your shipping address to check if we offer shipping to your country. Please note that international shipping may involve additional customs duties and taxes, which the buyer is responsible for.
## After - Sales - Related Questions
* **Q7: What is your return and exchange policy?**
**A:** If you are not satisfied with the product you received, you can return or exchange it within 5 days of receiving the goods, provided the product is in its original condition and packaging. Please contact our customer service team to initiate the return or exchange process.
* **Q8: How long does it take to process a refund?**
**A:** Once we receive and inspect your returned item and approve the return, the refund will be processed promptly. The actual time it takes for the refund to appear in your account depends on the efficiency of your bank or payment platform, usually within 5 business days.
* **Q9: How can I contact your customer service if I have other questions?**
**A:** If you have any other questions, you can contact our customer service team via email at [email address], by phone at [phone number], or through the online chat feature on our website. We are committed to providing you with prompt and professional assistance.