We understand that safeguarding your privacy is key to maintaining your trust. This privacy policy outlines how we collect, use, disclose, protect, and store your personal information obtained when you visit our website or conduct transactions with us. By using our website, you agree to the practices described in this policy. We strongly encourage you to read this policy carefully to comprehend how we protect your personal information.
### 1\. Information Collection
We gather information that you voluntarily provide in the following scenarios:
**Account Registration** : When you create an account on our website, we may request personal details such as your name, email address, phone number, mailing address, and a username and password of your choice.
**Order Placement** : When you order plush toys through our website, we collect order - related information, including your name, shipping address, payment method (such as credit card or other payment platform account details), order specifics (like product type, quantity, and price), and order number.
**Promotions or Surveys** : If you join our website's promotions, surveys, or contests, we may ask for extra personal information, such as your preferences, interests, and age range. This helps us understand your needs better and offer personalized services and rewards.
**Customer Support Communication** : When you contact our customer service team for support, to ask questions, give feedback, or make complaints, we record your contact information (like email and phone number), the content of our communication (including text and voice records), and any relevant order or account details. This enables us to handle your requests effectively and provide the necessary assistance.